At SchoolsIndia.net, we strive to provide high-quality digital services that help schools manage their online presence efficiently. We value your trust, and our Refund Policy is designed to be transparent and fair while ensuring smooth operations for all our clients.
1. Subscription Fees & Refund Eligibility
SchoolsIndia.net offers refunds on a pro-rata basis for subscription plans (Pre-Primary, Up to 5th Standard, and Up to 12th Standard), subject to the terms outlined below.
Once a subscription payment is successfully processed, it is considered active. However, schools may request a refund for the unused portion of the subscription period, provided the request meets the eligibility criteria.
2. Pro-Rata Refund Conditions
Pro-rata refunds may be applicable in the following cases:
Early cancellation of the subscription by the schoolDiscontinuation of services before the subscription end date
The refund amount will be calculated based on:
The remaining unused subscription period
The original subscription start date
The actual number of days the platform was accessible
Used days will be deducted, and only the unused period will be refunded.
3. Non-Refundable Components
The following are not refundable:
Subscription fees for the period already used
Setup fees, onboarding fees, or customization charges (if applicable)
Taxes, payment gateway charges, or transaction fees
4. Refund Request Process
Refund requests must be submitted in writing to contact@schoolsindia.net
Requests must include the school name, registered email, and reason for cancellation
Approved refunds will be processed within 7–14 business days to the original payment method
5. Change of Plan
If a school wishes to change its subscription plan:
The unused balance may be adjusted on a pro-rata basis toward the new plan.
Any price difference must be paid by the school
6. Payment Errors
If a payment is deducted multiple times due to a technical error, you may contact us within 7 days of the transaction. Upon verification, we will initiate a refund for the duplicate amount to the original payment method.
7. Service Delivery Assurance
After successful payment, onboarding begins within the mentioned time frame. If, for any unforeseen reason, we are unable to deliver the service, you will be eligible for a full refund. This applies only when the service has not started and the issue is from our side.
8. Contact for Support
For any billing or payment-related concerns, you may reach us at:
Email: contact@schoolsindia.net
WhatsApp: +91-7276823829
We are always here to help and ensure a smooth experience.