Refund Policy

At SchoolsIndia.net, we strive to provide high-quality digital services that help schools manage their online presence efficiently. We value your trust, and our Refund Policy is designed to be transparent and fair while ensuring smooth operations for all our clients.

SchoolsIndia.net offers refunds on a pro-rata basis for subscription plans (Pre-Primary, Up to 5th Standard, and Up to 12th Standard), subject to the terms outlined below.

Once a subscription payment has been successfully processed, the subscription becomes active. Schools may request a refund for the unused portion of their subscription period provided the request satisfies the eligibility criteria mentioned in this policy.

Pro-rata refunds may be applicable under the following circumstances:

• Early cancellation of the subscription by the school.
• Discontinuation of services before the subscription expiry date.

The refund amount will be calculated based on:

• Remaining unused subscription period.
• Original subscription start date.
• Actual number of days the platform remained accessible.

Charges for the period already used will be deducted, and only the unused portion of the subscription will be eligible for refund.

The following charges are not eligible for refund:

• Subscription fees for the period already used.
• Setup fees, onboarding charges, or customization fees (if applicable).
• Applicable taxes, payment gateway charges, or transaction fees.

To request a refund, please follow the process below:

• Submit your refund request by emailing contact@schoolsindia.net .
• Include your School Name, Registered Email Address, and the reason for cancellation.
• Approved refunds will normally be processed within 7–14 business days to the original payment method.

If your school wishes to upgrade or change its subscription plan, we will make every effort to ensure a smooth transition.

• The unused subscription value may be adjusted on a pro-rata basis towards the new plan.
• Any difference in subscription cost must be paid before activation of the upgraded plan.

If a payment has been deducted multiple times due to a technical issue or payment gateway error, please contact us within 7 days of the transaction.

After verification, any duplicate payment will be refunded to the original payment method as soon as reasonably possible.

Once your payment has been successfully received, our team will begin the onboarding and service activation process within the applicable time frame.

If, due to unforeseen circumstances, we are unable to provide the agreed service and the delay or failure is solely on our part, you may be eligible for a full refund.

This applies only when the requested service has not yet been started or delivered. Refund eligibility will be determined after reviewing the circumstances of the request.

If you have any questions regarding billing, payments, refunds, or your subscription, our team will be happy to assist you.